Heedbook – Using neural networks, Heedbook analyzes service quality and customer satisfaction in real time.
Startup Name: Heedbook
Tagline: Using neural networks, Heedbook analyzes service quality and customer satisfaction in real time.
Elevator Pitch: According to many researches, a 5% increase in retention boosts profits by up to 50% and more. Heedbook is a first online AI-based software for evaluating and boosting customer loyalty. Analyzing results of facial emotion recognition, verbal expressions, the content of the conversation with the employee and other parameters, it offers a complete range of services to measure overall customer satisfaction with the quality of service.
It works in the background mode and shows all data in real time. The system doesn’t bother the customer and doesn’t affect employee performance. It also doesn’t require additional equipment. You need only a webcam (or a smartphone) with the Internet access.
Target Market: B2B: banks, state-owned enterprises, clinics, retail and HoReCa companies.
How will you make money? Service fee
How much capital have you raised? 100-250k
Founder(s) Name: Alexey Maslov