SupportNinja – Scalable Customer Service & Support for Startups

Ed: Its seems like a good idea and I’m sure it would be a good service for some but I wonder if Startups can really afford to outsource service and support.

The most successful startups are fanatical about service and support, outsourcing doesn’t seem like something a fanatic would do.

There might be something interesting in creating the processes. When you haven’t done it before building business process is a bit foreign.

How do you make a job a structured repeatable process so that anyone can do it and hand it over to a team member(s) when every time before you just made it up as you went along?

There is probably more value in learning that from them than the outsourcing.