SureSteps – Seamless support, step by step

Startup Name: SureSteps

Tagline: Seamless support, step by step

Elevator Pitch: SureSteps.io offers a powerful user interface to create multimedia instructions with conditional logic, enabling private contextual communication and direct access to AI from within the instructions. Customers can receive quick resolutions to issues through interactive step-by-step guides, where they can ask an AI assistant that is automatically provided with the full context. Alternatively, customers can reach out to support staff, who have visibility down to the exact step where the user encountered difficulty, allowing them to provide swift, in-context responses.

Target Market: Customer Success, Customer Support teams

How will you make money?: Through a freemium model

How much capital have you raised?: 100-250k

Founder(s) Name: Neeraj Sangal

Website: https://www.suresteps.io

Twitter: https://x.com/SureStepsLLC

City/Country: Boston, MA USA