Chatsy

Company profile:

Startup name: Chatsy

Tagline: AI agents that take action, backed by a full toolkit

Elevator Pitch: Chatsy is a next-generation AI agent platform built for businesses that want both automation and control. It enables teams to build and deploy AI agents that can answer questions, take actions, and handle customer conversations—while allowing instant human takeover through live chat and shared inboxes.
Chatsy goes beyond traditional chatbot platforms by combining AI agents with live chat, human handoff, knowledge base management, and automation workflows. This ensures customers get fast AI responses when possible and human support when needed, without switching tools.
Designed for SaaS companies, startups, and modern teams, Chatsy helps businesses scale customer support, improve response times, and deliver reliable, high-quality customer experiences—powered by AI and backed by humans.

Target Market: SaaS companies Startups & scale-ups Customer support and success teams Businesses replacing basic chatbots Teams that need AI with human control

How will you make money?: Services Provided

How much capital have you raised?: 10-50k

Website: https://chatsy.app

City/Country: US

AI-assisted summary:

Chatsy is a customer support platform that combines AI-driven agents with live chat capabilities and seamless human intervention, aiming to enhance customer service efficiency and responsiveness. (Source: https://chatsy.app/)

The Problem and Target Users

Businesses often struggle with providing timely and effective customer support, especially during peak times or with limited resources. This can lead to customer dissatisfaction and increased operational costs. Chatsy targets companies seeking to automate and streamline their customer support processes while maintaining high-quality service. (Source: https://chatsy.app/)

The Product and Key Features

Chatsy offers a comprehensive suite of tools designed to enhance customer support:

• Agentic AI & Tool Calling: Deploys intelligent agents capable of performing actions such as checking orders and updating records by connecting to APIs. (Source: https://chatsy.app/)
• Live Chat & Human Takeover: Facilitates real-time live chat with instant notifications and queue management, allowing seamless transition from AI to human agents when necessary. (Source: https://chatsy.app/)
• Custom Actions & Integrations: Allows configuration of custom tools with OAuth2 support, enabling agents to intelligently select appropriate tools based on user intent. (Source: https://chatsy.app/)
• Knowledge Base CMS: Provides a built-in content management system for help articles and documentation that syncs with the agent in real-time. (Source: https://chatsy.app/)
• Team Inbox & Ticketing: Manages escalated tickets and facilitates faster resolution of complex issues by routing them to human agents. (Source: https://chatsy.app/)
• Real-time Data Sync: Ensures agents stay updated by crawling websites, uploading documents, and connecting data sources with automatic syncing. (Source: https://chatsy.app/)
• Enterprise Security: Implements data encryption at rest and in transit, with security measures to prevent hallucinations and maintain safe conversations. (Source: https://chatsy.app/)
• Email Integration: Connects support emails, directing tickets created via chat or escalation to the team inbox with full context. (Source: https://chatsy.app/)

Business Model, Pricing, and Traction

Chatsy operates on a subscription-based model with several pricing tiers:

• Starter: Free plan offering 50 message credits per month and one chatbot. (Source: https://chatsy.app/pricing)
• Pro: Priced at $40/month, includes 2,000 message credits, one chatbot, and additional features like knowledge base and mailbox modules. (Source: https://chatsy.app/pricing)
• Growth: At $150/month, offers 12,000 message credits, two chatbots, and advanced features including priority message credits. (Source: https://chatsy.app/pricing)
• Scale: For $500/month, provides 40,000 message credits, three chatbots, and comprehensive features for large teams. (Source: https://chatsy.app/pricing)
• Enterprise: Custom solutions with 100,000 message credits per month, tailored for large organizations. (Source: https://chatsy.app/pricing)

Specific traction metrics are not publicly disclosed.

Expert Take

Chatsy presents a robust solution for businesses aiming to enhance their customer support through AI integration. Its comprehensive feature set, including live chat and human takeover, addresses common pain points in customer service. However, the effectiveness of its AI agents in diverse real-world scenarios remains to be fully evaluated.

Note: Information based on publicly available sources at the time of writing, and summarized by AI.