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Startup Name: Scup Care
Tagline: Bye bye old tickets, modern messaging has met customer care
Elevator Pitch: We want to give the companies the power to talk to their customers the way they expect. All customer service product today were built based on old paradigms that don’t really apply to the way communication has evolved on digital. How do I see the customer as a unique person through all the channels?
How do I properly integrate all customer conversation history in a single and easy to use timeline? How do I handle different channels, real-time and not real-time conversations, with the same workflow structure? How do I seamlessly integrate new technology, like bots, with all of this? Scup care has the answers.
WHAT WE BELIEVE
Users should be in control of their time
The time when people needed to get hang on a phone call for centuries is gone. With the arise of messaging platforms like messenger and whatsapp, users can finally get in control of their time, switching between real-time and not real-time conversations whenever they want. John can send a message to a company, get to work, and continue the conversation there. The company is always available and adapted to John’s agenda.
Companies should be where their customers are
Companies should be like good friends. Always around, always available. That’s how good relationships build trust and proximity.
It’s all about relationship
The era of commercial transactions is over. It’s very important to cultivate good relationships. We can only do that by knowing each other better and better. Companies should understand and adapt themselves to integrate user data and provide consistent, fast and warming experiences.
Target Market: Businesses
How will you make money?:
How much capital have you raised?: None
Founder(s) Name: Renato Shirakashi
Website: http://www.scup.com/care
Twitter:
City/Country: Brazil
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