Zingtree – Interactive Support Platform

by Mike88Aug 24, 2015

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Startup NameZingtree
What problem are you solving?People powered support is expensive. Zingtree saves time and money by eliminating support tickets, reducing back-and forth, and giving employees scripts to follow during live support sessions.
What is your solution?Zingtree makes it easy to create interactive decision trees that lead anyone through complicated processes. Web site visitors or internal agents simply navigate your trees by clicking buttons to answer questions. You get detailed analytics on how your trees are being used to guide product, service and process optimizations.
Target Marketsupport managers, product developers
How will you make money?Subscriptions/Advertisement
Tell us about the market & founders, why is this a great opportunity?Zingtree was first sprouted in late 2013 by the founders of Applian Technologies. Applian was seeing a lot of redundancy in supporting their software products, and as such the first Zingtree-like troubleshooters were hard coded into the support path. After seeing a 25% reduction in support emails, we knew we had a winner, and so Zingtree was started.
Founders NamesBill Dettering
What type of funding has the company received?Bootstrap
Twitter Handle@_zingtree
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About The Author
Mike NichollsAustralian Inventor + Entrepreneur working with a small team of engineers building prototypes from Inventions including two medical devices.Publishes Startup88.com and has assessed/reviewed +500 inventions and +200 startups in the last 3 years.Mentors Sydney Startups via Incubate and other incubators and helps members of the Australian Startup Community via the Startup88.com website with free publicity and advertising.Experience in numerous industries including Digital Publishing, Cloud Computing, Apps, Hardware, Aviation, Real Estate & Finance and Health/Medical Devices.