|What problem are you solving?||In a customer-led economy, it is imperative for businesses of all sizes and industries to keep a very close pulse on customer communications, listen to feedback and understand what customers want from their products and services.For many years, text analysis has been viewed as a challenging and clunky technical process that required the coordination of database administrators, development teams and analysts. SIFT was designed with simplicity, user-adaptability and flexibility in mind. You don\’t have to be an expert in Natural Language Processing to use our app. SIFT empowers teams to identify and resolve customer issues faster, discover new market opportunities and improve overall business operations. Most importantly, SIFT enables users to transform all that unstructured customer feedback into actionable insights. Product, Support and Marketing teams can then use these insights to make more informed decisions about their product and services, and ultimately enhance customer satisfaction.|
|What is your solution?||Keatext is a Montreal-based company and an emerging player in the text analytics space. Its latest innovation is SIFT: a powerful cloud-based text analytics and reporting app that can scale to process thousands of text comments in a matter of minutes.SIFT uses natural language processing technology to analyze unstructured customer feedback such as customer comments, emails, product reviews, call center transcripts and open-ended survey responses. |
Core features include the ability to import and export data, sentiment analysis, topic detection, integration with Salesforce, data visualization and report collaboration. There is no need for hard-coded logic or complex IT integrations, SIFT comes ready out-of-the box, and can be used by marketing, product and support teams regardless of their level of natural language processing expertise.
|How will you make money?||Basic plan $99 / month (1 year contract) with 300$ onboarding fee. Professional plan $299 / month (1 year contract) with 900$ onboarding fee. Enterprise $899 / month (1 year contract) with 2700$ onboarding fee.|
|Tell us about the market & founders, why is this a great opportunity?||Narjès Boufaden, Founder & CEO |
After an engineering degree in computer science, she specialized in Natural Language Processing and completed a PhD in 2005. Narjes, was among one of the first researchers who specialized in Text mining technologies from conversations. Her expertise was and remains the development of new algorithms to analyse and mine human conversations. Among the first researchers in this emerging field, she has published numerous articles on NLP, machine learning and text mining from conversational texts. After several years working in university labs, she founded KeaText in 2010.Charles-Olivier Simard, VP & CTO
A technology leader with 15 years of experience in enterprise software, Charles-Olivier has extensive expertise in the fields of computational linguistics, information management, search
and semantic technologies. He obtained his MBA in Technology Management in 2011. Charles-Olivier joined the Keatext team as a partner and CTO in 2005. He has been critical to the success and evolution of Keatext, and the development of SIFT.
|Founders Names||Catherine Constantinides|
|What type of funding has the company received?|| |
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